Commission Policy

1. Source

Commission is defined in a commission agreement set by the supplier and linked to the authorization. The platform only calculates and records; it does not pay or hold commissions.

2. Rule types

- Percentage of order or line value. - Fixed amount per unit. - Fixed amount per order. Rules can apply to all products, a category, a brand, a specific product, or new customers. The most specific rule wins when rules overlap.

3. Basis

Net value of delivered lines after discounts and before VAT, unless the agreement states otherwise.

4. Status lifecycle

| Status | Meaning | |---|---| | Estimated | When the order is approved | | Pending | After delivery, during the hold period (covers returns) | | Due | After the hold period ends | | Approved | After supplier review | | Paid | After the supplier records payout evidence | | Disputed | When the representative disputes it | | Adjusted | After a return or dispute settlement | | Cancelled | When the order is cancelled or fully returned |

5. No double counting

At most one commission per representative per order, and each return adjustment is applied only once.

6. Returns

Commission on returned lines is deducted; if already paid, a negative adjustment is recorded and offset against later earnings.

7. Disputes

A representative may dispute a commission within 30 days of it becoming due, stating the reason; the supplier responds within 14 days.