Returns Policy

1. Principle

Returns are between the store and the supplier; the platform provides the request and documentation tools.

2. Reasons

Damage, short quantity, wrong item, expired or near-expiry on receipt, manufacturing defect, plus any extra cases in the supplier's own policy.

3. Time limits

- Shortage and visible damage: within 48 hours of delivery. - Quality and expiry issues: within 7 days of delivery, unless the supplier offers longer.

4. Process

1. The store submits the return with items, quantities, reason and photos. 2. The supplier accepts or rejects with a reason within 3 business days. 3. If accepted, the parties agree on pickup, replacement or a credit note. 4. The order moves to "partially returned" or "fully returned", and commissions are adjusted automatically.

5. Money

The platform neither receives nor refunds money; the supplier issues a credit note or refunds the store directly.

6. Exclusions

Chilled and frozen goods not stored according to the storage conditions after receipt, and opened products without a defect.